Customer Service Executive

Location:
Northern Ireland
Sector:
Other
Job Type:
Contract
Salary:
Market related
Reference:
SK/R/088829

Role

Customer Service Executive

Contract

Belfast

About the function

The Customer Service Centre is a Centre of Excellence and ensures our clients customers receive a high level of customer satisfaction. The Customer Services team, based in NI provide an inbound and outbound customer service to all of our client’s customers.


About the role

  • To ensure every Customer/Consumer receives excellent customer service and supplies significantly to ensuring Diageo maintains its position as supplier of choice.
  • To build brilliant Customer/Consumer relationships that maximise the value created in every Customer/Consumer interaction.
  • Take personal ownership of all Customer/Consumer queries & issues and act as first point of escalation for resolution of Customer Queries.
  • To build great business partnerships with Supply, Commercial, Marketing, Finance and Quality colleagues.

About you

If you are interested in developing a career in the Sales Support area, have strong social skills and keen to join an international company, this is a phenomenal opportunity for you.

What you will bring

  • 5 GCSE / O Levels (inc. Maths & English) or equivalent qualification
  • At least 6 months Customer Service Experience in a busy customer service role
  • Knowledge of SAP and SalesForce/CRM tools is a significant advantage

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    Sector: Other

    Salary: Market related

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