Customer Service Executive
- Location:
-
Northern Ireland
- Sector:
- Other
- Job Type:
- Contract
- Salary:
- Market related
- Reference:
- SK/R/088829
Role
Customer Service Executive
Contract
Belfast
About the function
The Customer Service Centre is a Centre of Excellence and ensures our clients customers receive a high level of customer satisfaction. The Customer Services team, based in NI provide an inbound and outbound customer service to all of our client’s customers.
About the role
- To ensure every Customer/Consumer receives excellent customer service and supplies significantly to ensuring Diageo maintains its position as supplier of choice.
- To build brilliant Customer/Consumer relationships that maximise the value created in every Customer/Consumer interaction.
- Take personal ownership of all Customer/Consumer queries & issues and act as first point of escalation for resolution of Customer Queries.
- To build great business partnerships with Supply, Commercial, Marketing, Finance and Quality colleagues.
About you
If you are interested in developing a career in the Sales Support area, have strong social skills and keen to join an international company, this is a phenomenal opportunity for you.
What you will bring
- 5 GCSE / O Levels (inc. Maths & English) or equivalent qualification
- At least 6 months Customer Service Experience in a busy customer service role
- Knowledge of SAP and SalesForce/CRM tools is a significant advantage